DELIVERY INFORMATION:

1. Where is my order ?

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Once your order is placed, and processed, you will receive an email stating that your order has been received. This will contain your order number, your shipping information, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you’ve selected.
If you are unsure of the method of shipping you have selected for your order, you can view this on your order conformation email which was sent to you right after your order was placed.
Please note, Canada Post is the default shipping method.
Once you have selected a method of shipping, your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.
To check the estimated delivery time of your parcel, please view your email with your tracking information. Click on the tracking information and you will be redirected to the shipper’s website for your tracking information and details of your shipment.

2. Shipping options

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The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the below delivery options:
• Canada Post Regular Parcel (2 Days)
• Canada Post Xpresspost (1 Day)
• DHL Express Worldwide
• Local delivery and Pick up are available to residents whose addresses qualify. You will prompted this shipping only if you address is within the local delivery area.

Please note, Canada Post is the default shipping method. Once you have selected a method of shipping, your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.

3. Where do you ship ?

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Worldwide shipping will is available on all orders.

4. Will I be charged Customs and Duties for International shipments?

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  1. Will I be charged Customs and Duties for International shipments?

FOR ALL INTERNATIONAL ORDERS:

Triple Threat Apparel Inc. cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Triple Threat Apparel Inc. cannot tell you what the cost will be as customs policies and charges can vary from country to country.
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Triple Threat Apparel Inc. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

5. I entered the incorrect item/information. What do I do?

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  1. I entered the wrong item/information. What do I do?

We’re really quick with processing orders to make sure that you receive them as soon as possible.

You can amend your order as much as you like before you click ‘Process Transaction’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.
Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it’s way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be cancelled after this point, as it is already well and truly on its way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.
We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Triple Threat Apparel Inc. also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

Orders:

1. Where is my order ?

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Once your order is placed, and processed, you will receive an email stating that your order has been received. This will contain your order number, your shipping information, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you’ve selected.
If you are unsure of the method of shipping you have selected for your order, you can view this on your order conformation email which was sent to you right after your order was placed.
Please note, Canada Post is the default shipping method.
Once you have selected a method of shipping, your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.
To check the estimated delivery time of your parcel, please view your email with your tracking information. Click on the tracking information and you will be redirected to the shipper’s website for your tracking information and details of your shipment.

2. Can I track my order ?

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The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the below delivery options:
• Canada Post Regular Parcel (2 Days)
• Canada Post Xpresspost (1 Day)
• DHL Express Worldwide
• Local delivery and Pick up are available to residents whose addresses qualify. You will prompted this shipping only if you address is within the local delivery area.

Please note, Canada Post is the default shipping method. Once you have selected a method of shipping, your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.

3. I entered the wrong item/information. What do I do?

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We’re really quick with processing orders to make sure that you receive them as soon as possible.

You can amend your order as much as you like before you click ‘Process Transaction’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.
Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it’s way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be cancelled after this point, as it is already well and truly on its way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.
We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Triple Threat Apparel Inc. also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

4. Will I be charged Customs and Duties for International shipments ?

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FOR ALL INTERNATIONAL ORDERS:

Triple Threat Apparel Inc. cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Triple Threat Apparel Inc. cannot tell you what the cost will be as customs policies and charges can vary from country to country.
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Triple Threat Apparel Inc. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

5. How can I pay for my order?

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We accept payment for your order from the following cards: Visa and MasterCard. You will be prompted to choose your payment method once your information has been entered.

6. Is ordering online safe?

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  1. You can be assured that shopping with Triple Threat Apparel Inc. is completely safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it

7. What should I do if I receive and incorrect or faulty item?

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  1. We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message with your order number, the name of the product you were supposed to receive, (for a faulty item – a picture of the fault or damage to the garment and further details of the problem), within 7 days* of receiving your order.
    You can get contact with our customer service and support team via the ‘Contact Us’ email box at the bottom of this page. Our customer service team will work diligently to have this resolved for you as quickly as possible.
    Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. If your product is damaged whilst wearing it, we cannot issue an exchange or replacement. If the product you received was not faulty upon arrival and you choose to continue to use it in any way, this means that you have accepted your item in the condition in which it was received and Triple Threat Apparel Inc. is no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.
    There is no lifetime warranty on any of our products; they are all subject to wear and tear over time and depending on how you handle your item

8. Can I exchange an item ?

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  1. Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Alternatively, once your return items are received back at our facility, we can issue you a credit note for the item to repurchase the correct colour/size you were after. Items can only be returned if you have contacted us within 14 days* of receiving your order. Your return needs to be sent and received within a reasonable timeframe in order to still be eligible for exchange. If not, your item may be rejected and returned to sender.
    Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear.
    Once your return has made its way back to our facility, the items are then subject to inspection upon arrival, if they do not comply with our Policies on Health and Hygiene, and are deemed to be worn, washed, or used in any way, your return will be rejected and simply sent back to you.
    Triple Threat Apparel Inc. is not responsible for any costs involved in order to process your exchange. It is the customer obligation to ensure that they comply with our policies Before returning any items and failing to do so is not the responsibility of Triple Threat Apparel Inc. nor will we cover any losses incurred if your return is rejected.

    Please return your item(s) to us following the method below:
    Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To contact our customer service team, please select ‘Contact Us’ at the bottom of the site and choose your method of contact.
    Please note, we do not issue refunds on non-faulty items, only in-store credit once your return item is received back at our facility.
    Also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return.
    If a postage certificate cannot be supplied upon request Triple Threat Apparel Inc. reserves the right to refuse a refund or credit note for your items.
    *By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services

9. I just placed my order, can I cancel it ?

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  1. We’re really quick with processing orders to make sure that you receive them as soon as possible.

    Once you click ‘Process Transaction, we are unable to make any changes or cancel your, as our warehouse team will have already started processing and preparing your order for delivery.
    Once your order is received and you still wish to cancel your order, simply contact us through the contact us at the bottom of this page notifying us that you wish to cancel your order and return it back to our facility. A customer representative will then be able to instruct you on the steps you need to take in order to initiate your refund for cancelation. Once your parcel is received back at our facility, we will then contact you to notify you that we have issued you a refund for your items*.
    Please note, that if the item has been worn, washed or used in any way, your return items will be subject to inspection upon arrival, if the items appear to be used in any way a cancelation will not be issued and the items will simply be forwarded back to sender.
    We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Triple Threat Apparel Inc. also reserves the right to not issue a refund on orders never received due to the incorrect details being provided