FAQ's

Where is my Order?

Once your order is placed, and processed, you will receive an email stating that your order has been received. This will contain your order number, your shipping information, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you’ve selected.
If you are unsure of the method of shipping you have selected for your order, you can view this on your order confirmation email which was sent to you right after your order was placed.
Please note, Canpar is the default shipping method.
Once you have selected a method of shipping, your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.
To check the estimated delivery time of your parcel, please view your email with your tracking information. Click on the tracking information and you will be redirected to the shipper’s website for your tracking information and details of your shipment.

I entered the wrong item/information. What do I do?

We’re really quick with processing orders to make sure that you receive them as soon as possible.

You can amend your order as much as you like before you click ‘Process Transaction’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.
Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it’s way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be cancelled after this point, as it is already well and truly on its way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.
We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Triple Threat Apparel Inc. also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

Is ordering online safe?

You can be assured that shopping with Triple Threat Apparel Inc. is completely safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us, such as your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it

What should I do if I receive an incorrect or faulty item?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message at contactus@triplethreat.ca with your order number, the name of the product you were supposed to receive, (for a faulty item – a picture of the fault or damage to the garment and further details of the problem), within 7 days* of receiving your order.

Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. If your product is damaged whilst wearing it, we cannot issue an exchange or replacement. If the product you received was faulty upon arrival and you choose to continue to use it in any way, this means that you have accepted your item in the condition in which it was received and Triple Threat Apparel Inc. is no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.

There is no lifetime warranty on any of our products; they are all subject to wear and tear over time and depending on how you handle your item

You can get in contact with our customer service and support team via email at contactus@triplethreat.ca Our customer service team will work diligently to have this resolved for you as quickly as possible.

Can I return/exchange and Item?

All Items have a 30 day money back guarantee. This includes manufacturer defects, returns and exchanges.

Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. If your product is damaged whilst wearing it, we cannot issue an exchange or replacement. If the product you received was not faulty upon arrival and you choose to continue to use it in any way, this means that you have accepted your item in the condition in which it was received and Triple Threat Apparel Inc. is no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.

There is no lifetime warranty on any of our products; they are all subject to wear and tear over time and depending on how you handle your item.

Return shipping costs will be at the consumers exspense.* Unless otherwise stated

Triple Threat Apparel Inc. reserves the right to cancel any order for any reason at anytime. You will be contact as to the reason for cancelation and your funds will be processed and returned in full.